I.Product & Technical
Q: What can I solve on this page?
A: You can describe the issue you’re facing, and we will provide matching solutions and product recommendations.
Q: How can I confirm that a valve fits my equipment?
A: Please provide your equipment brand, model, and OEM part number, or take clear photos of the old valve (especially the side with numbers). Our team will confirm compatibility within 24 hours.
Q: Are your products OEM or aftermarket?
A: We offer both OEM parts and high‑quality aftermarket parts. Before shipment, we will clearly inform you of the product type so you can choose accordingly.
Q: Do you provide installation guidance?
A: No, we do not. We are only responsible for supplying accurately matched products. Installation should be performed by professional technicians.
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II. Order & Payment
Q: Do you support small quantity orders? What is the MOQ?
A: Yes. We have no minimum order quantity (MOQ) – you can buy even 1 piece, which is ideal for repair shops or trial orders. Wholesale purchases are more cost‑effective.
Q: How can I place an order? Do you have an AliExpress store?
A: You can order directly on our website, or visit our AliExpress store: www.aliexpress.com/store/1103267626. Both channels support secure payment.
Q: What payment methods do you accept?
A: We accept Credit Card (Visa/Mastercard), Alipay, and WeChat Pay.
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III. Shipping & Delivery
Q: How long does it take to ship an order?
A: In‑stock orders are usually shipped within 1‑3 business days after payment.
Q: How long will it take to reach my country?
A: The actual delivery time is determined by the international logistics platform. Please refer to the shipping estimate shown at checkout.
Q: How much is the shipping cost?
A: The international logistics platform calculates shipping costs in real time based on destination and weight. The final amount will be shown at checkout.
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IV. Quality & After‑Sales
Q: Is product quality guaranteed?
A: All products are function‑tested and visually inspected before shipment. We can provide real photos or videos for your confirmation before shipping.
Q: What if the received product is defective or the wrong model?
A: Please take photos or a video and contact us immediately. If the issue is our fault (wrong item or quality problem), we will replace it or refund you free of charge.
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V. Company & Other
Q: Are you a factory or a trading company?
A: We are an integrated manufacturing and trading company – we own our factory and also work with partner factories, while providing professional trading services to ensure stable product quality and supply chain.
Q: Can I get a product catalog or price list?
A: Certainly. Please submit your email via our Contact Us page, and we will send you the latest digital catalog.
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For any other questions, please contact our customer service.